Frequently Asked Questions

To place an order on our website:

1. Browse our collections and select the items you’d like to purchase
2. Choose your size and quantity
3. Click “Add to Cart”
4. When you’re ready to checkout, click on the shopping cart icon
5. Fill in your shipping and payment information
6. Review your order and click “Place Order”

You’ll receive an order confirmation email once your purchase is complete.

We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact us immediately at support@prettynpink.com or through our Contact form.

We’ll do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.

We accept the following payment methods:

• Credit/Debit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Shop Pay
• Google Pay
• Apple Pay

All transactions are secured with SSL encryption to ensure your payment information is protected.

Orders typically process within 1-2 business days. Shipping times depend on your location:

• Standard Shipping: 3-5 business days (free on orders over $50)
• Express Shipping: 2-3 business days (additional fee)
• Next Day Shipping: 1 business day if ordered before 12pm EST (additional fee)

Please note that these times are estimates and may be affected by holidays, weather conditions, or other unforeseen circumstances.

Yes! We ship to most countries worldwide. International shipping typically takes 7-14 business days, depending on the destination and local customs processing.

Please note that customers are responsible for any customs fees, import taxes, or duties that may be imposed by their country’s regulations.

Once your order ships, you’ll receive a shipping confirmation email with tracking information. You can also track your order by:

• Logging into your account and viewing your order history
• Clicking the tracking link in your shipping confirmation email
• Contacting our customer support team with your order number

We offer a 30-day return policy. If you’re not completely satisfied with your purchase, you can return unworn, unwashed, and undamaged items with the original tags attached within 30 days of delivery.

Sale items and intimate apparel are final sale and cannot be returned unless defective.

To initiate a return:

1. Log into your account on our website
2. Go to your order history and select the order with the item(s) you want to return
3. Select “Return Items” and follow the instructions
4. Print the return shipping label
5. Package your items securely with all tags attached
6. Attach the return label and ship the package

Alternatively, you can contact our customer service team at returns@prettynpink.com for assistance.

Once we receive your return, we’ll inspect the items and process your refund within 5-7 business days. The refund will be issued to the original payment method.

Please note that it may take an additional 3-5 business days for the refund to appear in your account, depending on your financial institution.

We provide detailed size charts on each product page. To find your perfect fit:

1. Take your measurements using a soft measuring tape
2. Compare your measurements to our size chart
3. If you’re between sizes, we recommend sizing up for a more comfortable fit

If you’re still unsure, feel free to contact our customer service team for personalized sizing assistance.

We use high-quality materials for all our products:

• T-Shirts: 100% premium cotton or cotton/polyester blend, depending on the style
• Shorts: Soft cotton blend with a touch of spandex for stretch and comfort
• Matching Sets: Various premium fabrics based on the specific design

Detailed material information is provided on each product page, along with care instructions.

To keep your Pretty n’ Pink items looking their best:

• Machine wash cold with like colors
• Use mild detergent
• Avoid bleach or fabric softeners
• Tumble dry low or lay flat to dry
• Iron on low if needed, avoiding any printed areas

Following these care instructions will help maintain the quality, color, and fit of your items.

No, you don’t need to create an account to make a purchase. We offer a guest checkout option for your convenience.

However, creating an account provides several benefits:

• Faster checkout for future orders
• Order tracking and history
• Easy returns and exchanges
• Wishlist creation
• Access to exclusive promotions and early sales

To reset your password:

1. Go to the login page
2. Click on “Forgot Password”
3. Enter the email address associated with your account
4. Check your email for a password reset link
5. Follow the link to create a new password

If you don’t receive the reset email, please check your spam folder or contact customer support for assistance.

To update your account information:

1. Log in to your account
2. Click on “My Account” or your profile icon
3. Select “Account Settings”
4. Update your information (name, email, phone, address, etc.)
5. Click “Save Changes”