Shipping & Returns
Everything you need to know about our shipping methods and returns policy
Shipping Information
At Pretty n’ PINK, we aim to deliver your products as quickly and efficiently as possible. We process and ship orders Monday through Friday, excluding holidays.
Order Processing
Orders are typically processed within 1-2 business days. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Please Note: Due to high order volume, processing may take 2-3 business days. Thank you for your patience!
Delivery Times
Estimated delivery times vary depending on your location and the shipping method selected during checkout:
| Shipping Method | Estimated Delivery | Tracking |
|---|---|---|
| Standard Shipping | 5-7 Business Days | Provided |
| Expedited Shipping | 3-5 Business Days | Provided |
| Express Shipping | 1-2 Business Days | Provided |
| International Shipping | 7-14 Business Days | Provided |
Please note that these are estimated delivery times and may vary due to weather conditions, holidays, or other unforeseen circumstances.
Shipping Rates
FREE STANDARD SHIPPING on all orders over $50!
| Shipping Method | Order Value | Cost |
|---|---|---|
| Standard Shipping | Under $50 | $6.95 |
| Over $50 | FREE | |
| Expedited Shipping | Any Order | $12.95 |
| Express Shipping | Any Order | $19.95 |
International Orders
We ship worldwide! International customers are responsible for all duties, import taxes, and any other fees that may be incurred during the shipping process.
International Shipping Rates
| Region | Standard (7-14 days) | Express (3-5 days) |
|---|---|---|
| Canada | $14.95 | $24.95 |
| Mexico | $16.95 | $26.95 |
| Europe | $19.95 | $29.95 |
| Asia | $24.95 | $34.95 |
| Australia/New Zealand | $24.95 | $34.95 |
| Rest of World | $29.95 | $39.95 |
International Shipping Notes
- Customs delays are beyond our control and may impact delivery times
- Tracking may be limited once packages leave the United States
- We are not responsible for lost or seized packages due to customs issues
- Returns from international orders may incur additional shipping fees
Returns Policy
We want you to be completely satisfied with your Pretty n’ PINK purchase. If you’re not, we offer a simple return policy:
30-DAY RETURN POLICY
Return Eligibility Requirements:
- Items must be returned within 30 days of delivery
- Products must be unworn, unwashed, and in original condition with tags attached
- Original packaging must be included whenever possible
- Proof of purchase (order number or receipt) is required
Non-Returnable Items:
- Sale items specifically marked as “Final Sale”
- Intimates and swimwear (for hygiene reasons)
- Gift cards
- Items damaged due to customer misuse
Refund Information
Once your return is received and inspected, you will receive an email notification. If approved, your refund will be processed to the original payment method.
Refunds typically take 5-7 business days to appear on your statement, depending on your financial institution.
Exchanges
We do not process direct exchanges. If you need a different size or color, please return your original item for a refund and place a new order for the desired item.
Return Process
Initiate Your Return
Log into your account and go to ‘My Orders’. Select the order containing the item(s) you wish to return and click ‘Request Return’. Alternatively, you can email our customer service team at returns@prettynpink.com.
Complete Return Form
Fill out the return form indicating which item(s) you’re returning and your reason for the return. This helps us improve our products and service.
Print Shipping Label
Once your return is approved, we’ll email you a prepaid return shipping label. Print this label and securely attach it to your package.
Package Your Return
Carefully pack your item(s) in the original packaging if possible. Include all tags, accessories, and any free gifts that came with the order.
Drop Off Your Package
Take your package to any authorized shipping drop-off location. We recommend keeping your drop-off receipt until your return is processed.
Track Return Status
You can track the status of your return through your account on our website. You’ll also receive email updates as your return is processed.
Refund Confirmation
Once your return is received and inspected, we’ll send you a confirmation email. Your refund will be processed to your original payment method within 2-3 business days.
Return Shipping Fees
A flat return shipping fee of $6.95 will be deducted from your refund amount. This fee is waived if the return is due to our error (damaged item, wrong item sent, etc.).
Frequently Asked Questions
How long will it take to receive my order?
Most orders are processed within 1-2 business days and delivered according to the shipping method selected at checkout. Standard shipping typically takes 5-7 business days.
How do I track my order?
Once your order ships, you’ll receive a shipping confirmation email with tracking information. You can also view tracking information by logging into your account and viewing your order status.
Can I change or cancel my order?
We process orders quickly to ensure fast shipping. If you need to change or cancel your order, please contact us immediately at orders@prettynpink.com. We’ll do our best to accommodate your request, but we cannot guarantee changes once an order enters processing.
What if my package is damaged during shipping?
If your package arrives damaged, please take photos of the damage and contact our customer service team at support@prettynpink.com within 48 hours of delivery. We’ll arrange for a replacement or refund.
Do you offer exchanges?
We don’t process direct exchanges. If you need a different size or color, please return your item for a refund and place a new order for the desired item.
Have more questions about shipping or returns?
Contact Us